PRIVACY POLICY

1. Our Privacy Philosophy

This website is designed to be completely cookie-free. We do not use tracking pixels, persistent identifiers, or ‘behavioral analysis’ scripts to follow you around the web.

2. Information Collected by Third-Party Processors

When you purchase a license for Elyse, the transaction is processed by FastSpring (our authorized reseller and Merchant of Record).

FastSpring collects payment and billing information (name, email, address, and credit card details).

You can view FastSpring's Privacy Policy at fastspring.com/privacy.

Silkwood Software receives only the information necessary to fulfill your order (e.g., your name, email, and the product purchased). We never see or store your credit card number.

3. Information We Collect Directly

Because we don't use cookies, we only collect information that you explicitly provide to us. This typically happens when you contact us directly.

4. Server Logs

Like most websites, our servers automatically log certain non-identifying information (such as your IP address, browser type, and time of access) to maintain security and prevent DDoS attacks. These logs are typically deleted after 30 days.

5. How We Use Your Data

We use your information strictly to:

We do not sell, rent, or trade your personal data to third parties.

6. Your Rights (GDPR, CCPA, and Australian Privacy Principles)

Regardless of your location, we respect your right to access, correct, or delete your personal information. If you'd like to know what data we have on file for you, or request its deletion, please contact us.

Last Updated: 16 March 2026

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